Refund policy

Thank you for shopping with Luxury Forums. We value your satisfaction and strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

📦 Order Processing & Shipping

⚙️ Processing Time: 1–2 business days
🚚 Standard Free Shipping: 7–15 business days
🇦🇺 Shipping Destination: Australia only
📧 Tracking information will be sent via email once your order has been dispatched.

🔄 Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

👕 Be unworn, unused, and in its original condition
🏷️ Have all original tags attached
📦 Be returned in its original packaging
🧾 Include proof of purchase or order confirmation

If your return does not meet these requirements, we may be unable to accept it.

🚫 Non-Returnable Items

The following items cannot be returned:

❌ Gift cards
❌ Final sale or clearance items
❌ Personalized or custom-made products
❌ Items showing signs of wear, washing, or damage caused by the customer
❌ Returns requested after the 30-day return period

💸 Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

💳 Your refund will be issued to your original payment method
⏳ Refunds typically appear within 5–10 business days, depending on your bank or payment provider
📧 A confirmation email will be sent once your refund has been processed

Original shipping charges, if any, are non-refundable unless the return is due to our error.

🔁 Exchanges

We only replace items if they are:

📦 Incorrectly shipped
🏭 Defective or damaged upon arrival

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.

🚚 Return Shipping Costs

📮 Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
🔍 We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
❗ Luxury Forums is not responsible for lost or missing return shipments.

📭 Order Cancellations

Orders may be cancelled before they are shipped.

If your order has already been processed or dispatched, cancellation may not be possible and you may need to follow the return process after delivery.