Shipping policy

Thank you for shopping with Luxury Forums. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

📦 Order Processing

We strive to process all orders as quickly as possible.

  • ⚙️ Processing Time: 1–2 business days
  • 🕒 Orders are processed Monday through Friday, excluding public holidays.
  • 📧 Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).

Please note that processing times are separate from shipping and delivery times.

🇦🇺 Shipping Destinations

We currently ship to:

  • ✅ Australia

At this time, we do not offer international shipping outside Australia.

🚚 Shipping Method

Standard Free Shipping

  • 💰 Cost: Free
  • ⏱️ Estimated Delivery Time: 7–15 business days

Delivery estimates begin after your order has been processed and dispatched.

📍 Tracking Your Order

Once your order is shipped, you may receive:

  • 📦 A shipping confirmation email
  • 🔍 A tracking number (when available)
  • 🚚 Updates from the shipping carrier

Please allow a few days for tracking information to become active.

⏳ Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Severe weather conditions
  • Carrier service interruptions
  • Public holidays
  • Customs or government inspections
  • High seasonal demand

Luxury Forums is not responsible for delays caused by third-party shipping carriers or circumstances beyond our control.

🏠 Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • ❌ We cannot guarantee successful delivery.
  • 📦 Additional shipping fees may apply for reshipment.
  • 💸 Orders returned due to incorrect address information may be subject to return shipping charges.

Please contact us immediately if you notice an error in your shipping details.

📭 Lost or Missing Packages

If your package appears lost or has not arrived within the expected timeframe:

  1. Check your tracking information.
  2. Contact the shipping carrier.
  3. Contact our support team for assistance.

We will work with the carrier to investigate the issue and determine the appropriate resolution.

📦 Damaged Packages

If your order arrives damaged:

  • 📸 Take clear photos of the packaging and product.
  • 📧 Contact us within 7 days of delivery.
  • Include your order number and photos in your message.

We will review the issue and assist with a replacement or other appropriate solution.

🚫 Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy if eligible.

📧 Contact Us

If you have any questions regarding shipping, please contact us:

🏢 Luxury Forums

📩 Email: contact@luxuryforums.com

📞 Phone: +61 468 107 345

📍 Address: 24 Cabramatta Ave, Miller NSW 2168, Australia

🕒 Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM

🌐 Website: https://luxuryforums.com/